Voice MACD Service Level Objectives

A request for a Move, Add, Change or Deletion (MACDs) are to be submitted to macs@frontiernetworks.ca using supplied Frontier templates.

Assignment of Order – 48 Business Hours

Frontier will figure out what needs to be done, how best to handle it, create a work order, and send acknowledgment of such to customer.

PLUS the following:

Type of Service

Description

 Timelines (Business Days)

Add(s) Add New Station Set

2

Add(s) Add New TN [In Inventory]

2

Add(s) Add New TN [Not In Inventory but, available from existing Carrier]

10

Add(s) Add New TN [Not In Inventory, ‘Off-Net’ from existing Carrier]

45

Add(s) Add New TN [Not In Inventory, not available from existing Carrier] – Completion Date To Be Determined at Order. Answer for date within 7 Business Days

7

Change(s) Change Station Set [Addressing/Name/Extension/Feature]

2

Change(s) Change TN [In Inventory]

2

Change(s) Change TN [Not In Inventory but, available from existing Carrier]

10

Change(s) Change TN [Not In Inventory, ‘Off-Net’ from existing Carrier]

45

Change(s) Change TN [Not In Inventory, not available from existing Carrier] – Completion Date To Be Determined at Order. Answer for date within 7 Business Days

7

Change(s) Change to a Dedicated Call Forward

2

Delete(s) Delete Station Set

2

Delete(s) Delete TN

2