In November, the CRTC rendered its revised decision on Usage-Based Billing and other areas of interest in Telecom Regulatory Policy CRTC 2011-703 and 2011-704. As usual, and as expected the decision does not have any material impact to Frontier or our customers.
Here is why:
We are a commercial provider of Internet and broadband services
The only residential services we have are for ‘teleworker’ links sold to our business client’s
Our network continues to be built and operated with a mandate of ‘business only’ circuits. Here is something to consider:
Ten Factors to Consider when Shopping for a Telecom Provider
- Pick a provider that caters to commercial services vs. residential: Providers who cater primarily to residential customers vs. high touch business grade delivery of services tend to operate oversubscribed networks, off-shore their call centres and tend to have a high ‘churn’ rate.
- Review your providers services offerings: – At Frontier, 16 mb and 25 mb products are pretty much our standard offering over ADSL yet, most of our clients are still using the traditional 3 and 6 mb products. Many are still operating at 1.5mb
- Pay attention to Reliability and service level agreements: Most business-class Internet connections come with assurances regarding “uptime” and other metrics. Frontier provides for a comprehensive service level objective (SLO)
- Be aware of the ‘auto-renewal’: Why ‘elect without opposition’, meaning, why not simply review competitive offerings from other providers. Be cautious of the following: Contract term, auto renewal. When faster and better services show up in your community a year from now, you don’t want to be locked into a four-year contract
- Equipment refresh: At renewal, refresh your edge equipment. The new devices are faster, better, more secure and more reliable. A 3 – 4 year old device is 50% more likely to fail then when 1 -2 years old.
- Scalability: If you need more bandwidth a year from now, will your existing networking equipment and data lines handle the extra traffic? How much will your ISP charge you to upgrade the connection?
- Integrated voice and data service: Ten years ago, most companies sent their phone traffic over one connection and their data over another and these lines were often purchased from different providers. It’s more and more common to get both services from the same vendor, over the same lines, sharing much of the same equipment. For example, Frontier can provide a line and use half of it for Internet traffic and half for phone traffic, and a single device can handle routing and security for both services. Also, bear in mind that some networking technologies can allocate bandwidth dynamically while others can’t. In other words, if the voice section of your high-speed line is empty because nobody’s making a call, can staff and patrons use that bandwidth to surf the Web?
- Managed services: If you have the required expertise, you can manage your own routers and the other networking equipment you need for Internet access. However, most ISPs offer a managed option where they handle all the configuration and troubleshooting. Sometimes the managed equipment still resides in your building, but in other cases, it’s hosted by your ISP. When it’s time to dispose of the router or the firewall, the service provider takes care of it.
- Redundancy: Do you have more than one way to get to the Internet? Sooner or later a construction crew will cut a line somewhere in your town, or a transformer will blow up. Some ISPs can provide redundancy by selling you two data lines that connect to the ISPs network at two different locations. In other words, you can lease two broadband links that terminate at two different Points of Presence (or POP, which just refers to a phone company facility near your building). If that’s too expensive, you could lease a single broadband link and use a sub rate service live GSM or LTE Wireless with a cable service as a backup solution in case your primary line goes down.
Service: the type of service that Frontier provides is significantly different than what is provided by the existing ‘phone’ and ‘cable’ operators. Imagine us calling you if we detect a problem vs. the other way around. Imagine us taking ‘ownership’ when resolving a problem vs. you needing to step in. And finally, imagine us never ‘finger pointing’ but rather simply getting the job done… quickly.