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Frontier Voice in the Cloud vs. Cisco vs. Shoretel #voip #IT #business

By January 22, 2014 Voip

We wanted for some time to have done side by side cost comparison of our Frontier Voice in the Cloud phone system. Voice in the Cloud is an ‘in the cloud’ phone system that you can subscribe to.

Voice in the Cloud is an ideal solution to replace or augment your existing voice communication.

For example. If you want to use just our voice trunks (SIP Channels), you can. We just plug them into your existing phone system and instead of using those pesky, expensive Analogue or Voice PRI’s  (Megalinks, Voice T1’s) you simply use the Frontier provided SIP channels.

This is our least favorite way. Biggest reason? It is plugging new stuff into old stuff. It also required the support and assistance of your pretty reluctant voice interconnect (the guys that you use to support and maintain your phone systems). They don’t like SIP all that much. It pretty much marks the beginning of the end for a ‘premise’ based phone switch.

Alternatively, you can use VoiceCloud as an entire phone system replacement. Either single site or distributed across all your locations.

The most compelling math is for a multi site voice implementation. A good example is retail.

Feature set wise it is pretty comprehensive. We often joke that we have the basics covered:

  • Answer phone
  • Hang up on call
  • Put caller on hold
  • Redial
  • Check voice-mail

The above noted pretty much sum up about 95% of what is required by the typical user. However, if you are the user at the main answering position, we do a few more things to make life easier. We also do some neat call routing and call queuing.

Features of our Voice in the Cloud Platform …

  • No Per user, no feature fees
  • Site Survivability
  • Standards-Based Technology
  • Automated Attendants And Call Routing
  • Voicemail
  • Call conferencing
  • High-Definition Voice Quality
  • Call routing
  • Automated Attendant (IVR)
  • Office To Office Connectivity
  • Automatic phone provisioning
  • Group calling
  • Call monitoring, barging and bridging
  • Call recording
  • Electronic faxing – fax to email
  • Voicemail-to-Email
  • Call monitoring
  • Call routing
  • Scheduled call routing
  • Follow-me
  • Call parking
  • Local Users, groups, and policy
  • Automatic extension and DID assignment
  • Encrypted VoIP support
  • High availability
  • Basic call centre call routing and queuing
  • Branch office connections
  • Call barging
  • SIP trunking
  • Cross-platform call control client
  • Mobile Connectivity

 Our Available Endpoints …. 

 SPA525G2 SPA525G2           5-Line IP Phone with Color Display PoE 802.11g Bluetooth
 SPA508G SPA508G             8 Line IP Phone With Display PoE and PC Port
 SPA504G SPA504G             4 Line IP Phone With Display PoE and PC Port
 SPA502G SPA502G             1 Line IP Phone With Display PoE PC Port 
 Attendant 32 Button Attendant Console for Cisco
 SPA301-G1 SPA301-G1 1 Line IP Phone (Give this one to someone that you are mad at!)
 polycom PolyComm Sound System Conference unit


We, with all that said… here is the side by side comparison. Pretty neat / scary stuff.

First a comparison to Cisco.


Second, a comparison to Shoretel. I should note we compared Cisco and Shortel as they are both our favorites.


Let me clarify something …

This is a three year TCO. It is front loaded. A good argument would be ‘hey’ after three years I already own all the equipment with Cisco and Shortel. Yes…. but, you will still have maintenance costs, depreciation expenses and you will require PSTN lines (analogue and or digital voice PRI) to your phone system. The monthly charge alone for this would be fractional on ours which would push the ‘savings’ out longer.

As well…. you own the requirement for support, phone calls, scheduling, changes etc. This is the type of thing that people seem to be moving away from.

We can debate this one, we invite you to look at it to determine the applicability for you.