All the things we do — VoiP, Unified Communications, Colocation, and Cloud — are combining to create a perfect storm of customer demand. But when contemplating our launch of Frontier’s CloudVoice platform, we remembered that most of us have spent much of our careers wondering why people pay what they do for phone systems. Many of us have sold and installed them for years, mostly IP PBX or LAN based telephony. The old or ‘legacy’ systems out there and we have never seen eye to eye.
We also have not been supportive fans of the various ‘hosted’ pbx’s or hosted phone systems on the market. Most are the same price or more than traditional systems in place today – which always made us wonder by bother doing it.
But ours is different.
What is it?
Frontier’s CloudVoice is a call control platform within our broadband core that we use for our core transport of our already mature sip trunking services. We have added PBX functionality and user features like unified messaging that allow us to deliver telephony functionality to you that can replace your on-site phone system.
Frontier’s CloudVoice Platform is a fully featured, hosted IP-PBX service leveraging best-of-breed Linux virtualization and IP-PBX switching technologies. A welcomed alternative to typical expensive hosted PBX offerings, Frontier’s CloudVoice is based on our existing powerful call control platform that we use for our carrier grade SIP Trunking services that already process hundreds of millions of phone calls. The Frontier CloudVoice feature-set combined with its low cost of ownership makes for a superior business telecom solution compared to traditional premise-based PBX systems using older TDM technology.
Also, it includes everything – phone lines, usage, all requested telephone features etc.
- Automatic phone provisioning
- Call conferencing
- Group calling
- SIP phone and provider support
- Automated attendant (IVR)
- Native phone line hardware integration
- Call monitoring, barging and bridging
- Web-based performance and usage statistics
- Web-based administrative interface
- High definition voice quality
- Call recording
- Call monitoring
- Call routing
- Scheduled call routing
- Call parking
- Active Directory and LDAP integration
- Local Users, groups, and policy
- Automatic extension and DID assignment
- Multi-site integration
- Encrypted VoIP support
- High availability
- Call center monitoring
- Call barging
- SIP trunking
- Cross-platform call control client
- Electronic faxing – fax to email
- Option for High Availability (HA) with distributed Call Platform Servers and Gateways
- Option for metered minutes or fixed user trunks
Why we are better than a typical Hosted-PBX
Typical hosted PBX solutions in the market today are based on a large, centralized monolithic PBX platform. These are usually custom-built in-house and very expensive to maintain. More importantly, they are nearly impossible to customize and tailor specific features to individual customers, as the entire platform needs to be updated just to add a small feature or customization for one particular client.
Voice over Private Network (VoPN vs. Voice over Public Internet)
VoPN may seem like a typo, but it completely transforms Internet-based telecommunications: VoPN (Voice over Private Network ) solves a lot of problems inherent in low grade VoIP (Voice over Internet Protocol).
Frontier Networks uses its own private, point-to-point circuits to carry its customers voice and data. The advantages of using VoPN rather than VoIP are huge:
Security– Denial of service attacks and other hacking can affect VoIP quality of service. Call flooding and call hijacking can as well. Hackers with packet sniffers and other tools can monitor where calls are coming from and going to. At the ISP level, they can even eavesdrop on calls. Because Frontier’s customers’ traffic travels on our own secure network none of those threats to security or quality are factors.
Higher call quality– On the MOS (Mean Opinion Score), the number used by the telecommunications industry to evaluate call quality, POTS (Plain Old Telephone Service) our overall MOS scores are higher. Why? While VoIP suffers from latency, jitter and packet loss — all factors which affect voice quality — our Voice services has far fewer issues which degrade quality because we run all or traffic privately.
Disaster Recovery– Employees can work from virtually anywhere outside the office, including home. Cell phones, smart phones or laptops can be configured in seconds to act like a user’s desk phone. At a retail location, if the WAN is impacted, our call control platform will actually build a second call path within seconds and call a secondary device ie: a cell phone, and when service is restored, it will go back to normal.
Frontier CloudVoice HA (High Availability)
For those that require the ultimate in redundancy, the Frontier CloudVoice High Availability (HA) option allows you to have two mirrored virtual hosted PBX systems running in geographically disperse data centers. When used in conjunction Frontier’s CloudVoice SIP trunking service, a primary SIP trunk is registered to the main server and a secondary trunk to the high availability backup server. When an incoming call comes in, our network will first attempt to send the call to the primary server. If the primary PBX does not answer for whatever reason, we will then attempt to send it to the secondary server. For optimal use, you will want to use a phone that supports dual registrations (like a Polycom Soundpoint IP) to properly configure automatic fail-over directly within your endpoints. By using this HA configuration, you can absorb a complete outage to the primary data center and calls will still work properly both inbound and outbound, without end-users noticing any issue.
And remember, this is not limited to our own Data Centers, we can place High Availability servers in your office, or in your existing Data Centers.
How much is it?
We have broken the trend of ‘per-seat’ pricing – instead our simple pricing model is based on ‘per utilized channel’ this is better for you than the old ‘per-user’ pricing way of doing it – this way, you only pay for what you use, not how many users you have, or how many configured devices that you have on your network.
Why should you care?
Paying for what you use vs. paying for what the phone company tells you that you need.
It will save you hundreds as a small business, thousands as a mid-sized enterprise and the potential for millions as a national retailer. No one else does this, we have an exciting portfolio of customers – it is a perfect offering.
What about all those new fancy devices that your uses what to use?
Ever notice how many Apple I Pad’s and Android devices are showing up in your office these days? Imagine the cost of licensing all of these – it is prohibitive. Within our Frontier VoiceCloud, you can add unlimited devices, you are limited only by the number of current channel call paths (total number of simultaneous call passages to the PSTN).
Location no longer matters!
And, one last thing … unlike other providers, we are not tethered by borders; we offer coverage to all of your locations – because we are the 100% coverage company.