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2015 has been a good year for Cloud Voice and a Bad one for Traditional PBX Vendors

By December 9, 2015 Voip

It was only a matter of time before that whole ‘Cloud’ thing caught on.

Frontier recently commissioned this very expensive and super precise survey:


We polled a handful of CEOs and asked them if they like it when their IT staff set fire to their money.  Technically no one said they actually liked to watch money burn, but we thought the survey lacked authenticity so we fudged it a bit.

There is an old decade long debate on whether hosted voice is better than having a ‘premise’ phone system. Premise means having a phone system in your office. The box in the back that the phones on your desk connect to. And where the phone company ‘lines’ plug into.

A decade later we (the fancy industry people) threw the word ‘cloud’ at it and it made it mysteriously cool. When Microsoft launched their Office 365 platform they pretty much eliminated the notion of the ‘premise’ or on-site email server. Today there is good solid fight between Google and Microsoft to sell their email ‘cloud’ offering and no-one, absolutely no one, is implementing their own mail servers.


Here is the fast 5.

1. No Server Maintenance

(Unless your staff are committed techno-geeks no one is interested in server maintenance in any way).

2. Easier Disaster Recovery

In the cloud there are neat people running resilient servers and networks with highly redundant and secure data centres. Not saying that they will do a better job than you… actually… they will.

3. Anywhere Access

Mail today is something that you are able to access anywhere from any device.

4. Any Device Access

Neat graphs that demonstrate that people check mail on mobile and remote devices these days. Not like 10 years ago when we all sat at desks.

Why Cloud Voice?

It is pretty much hard not to buy it. It is simple to buy, easy to install and it takes all the thinking away. Any problem is a phone call or email away. In Frontier land, on a 36 month contract we ‘throw in’ the phone.


Is it really less money?

We see spreadsheet after spreadsheet with comparisons of a monthly service subscription of voice vs. the traditional purchase of a ‘premise’ phone system. Part of the reason is our nostalgia. We remember the old days when we bought that last phone system (this was before the bankruptcies and mergers and acquisitions). Today, those good old reliable phone systems are less reliable. They run on less reliable servers vs. those old ‘special purpose’ appliances. They also are subject to mandatory annual support and ‘evergreen’ fees (the fees charged annually to keep the software current). When you look at column A and B, Column A is less. It is also the easy choice with the least risk and effort.

About Frontier Networks


Frontier Networks Inc. is headquartered in Toronto, Ontario and provides Broadband Internet or MPLS, Voice lines or Cloud PBX (a replacement to old phone systems), cloud servers and colocation to Canadian Retail and Multi Site customers who demand world-wide coverage from a ‘new’ network. “We like to do traditional things in a non-traditional way”.  Frontier has built a network that connects to other networks. Think of them like a large ‘backbone’ of interconnected networks. They connect to every phone company, cable company, wireless and hydro/utelco in Canada and the US through a series of well-connected Points of Presence (POPs). Simply put ‘we don’t suck’.

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